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Ophthalmology Patient Portal and Online Communication Editorial

Ophthalmology and IT

View Prior Editorials
July 1, 2009

One of the joys of practicing medicine is being able to see in a very practical way the benefits of advances in medicine and ophthalmology. As a group we can be proud of the quantum improvements that have clearly increased the quality of our patient’s lives. Not too many years ago the only plausible treatment for glaucoma was pilocarpine which caused significant peri-ocular pain and diminished vision with pupil constriction in patients most of whom also had cataracts. Now we have B-blockers and prostaglandin inhibitors that are well tolerated and effective. In the past 40 years we have leaped from intra-capsular cataract surgery with aphakic spectacles to small incision surgery with almost instantaneous visual rehabilitation. We have gone from hard contact lenses to toric soft lenses; we have gone from sulfa antibiotics to fluoroquinolones. The list goes on. The April 18, 2009 issue of the Economist states “Innovation and medicine go together… In modern times medicine has been transformed by waves of discovery that have

 Robert C. Campbell, MD
 Parkwood Eye Center, 
 Elkin, NC

brought marvels like antibiotics, vaccines and heart stents.”

The Economist further goes on to point out, “Given its history of innovation, the health care sector has been surprisingly reluctant to embrace information technology [IT]”. Cameras, television and Wal-Mart are digital, why not ophthalmology? The penetration of EMR’s is remarkably low, perhaps 15% or less. As a practicing ophthalmologist I believe I know why the penetration is low. It is easier and cheaper for me to draw a circle on the patients chart to indicate the spot of the corneal ulcer than accessing an electronic record and moving the mouse to the appropriate location on the cornea. The appropriateness of this reluctance to embrace EMR’s is further verified when reviewing records from an emergency room patient who is subsequently referred to my office for follow-up. For something as simple as a routine metallic foreign body the hospital emergency records are a litany of useless information about what time the nurse took the patients to the exam room, vital signs I do not need to know about and multiple other inane comments that, in a practical sense, have nothing to do with caring for the patients which is simply removal of the foreign body and referral to my office. As a busy ophthalmologist I don’t have time to review 5 pages of largely pre-populated useless information.

As I think further on the conundrum of medicine’s lack of embracement of IT, it reminds me of the early years of phako-emulsification and intra-ocular lenses. The pioneers of phako were creating nightmarish disasters of corneal decompensation by destroying the endothelium during surgery. If the surgery did not damage the endothelium the anterior chamber intra-ocular lenses did through chronic inflammation. Myself and the guru’s at my corneal fellowship training program were dead set against phako with its corneal disasters. Well, here we are several decades later and indeed the modern phako devices with small incisions have lead us to perhaps the most successful surgery in all of medicine.

I believe the same will be true with EMR’s and IT in medicine. What seems a disaster now will someday evolve to yield benefits that we can only imagine. In the same Economist article an executive, baffled by the backwardness of America’s costly health care system, states, “My receptionist, my shipping clerk and even industrial robots on my factory floor use e-mail, so why can’t I e-mail my doctor?”

Well, with the innovative technology supplied by patient portals our executive’s wish has come true.

 

Robert C. Campbell, MD
Email: rcampbell@sophrona.com
Sophrona Solutions Advisory Board
 


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