Dispensing contact lenses online is easy with Sage Portal.  While allowing your patients to re-order contacts from your website improves customer service and attracts new patients, it also will reduce your phone call volume.  Our contact lenses ordering software allows patients to order their contact lenses directly from your website, paying for them and designating a shipping address, even while your office is closed or the phone lines are busy.  At the same time, your contact lens staff still is involved in reviewing the chart and in processing the order as you do today. 

Better patient care,  Better retention, Greater revenue

• Improve retention of existing patients – Offer a convenient alternative to 1800 contacts

• 50% of patients who purchase lenses externally from your office move on to a different provider

“With increased convenience for patients and for us, now we can better manage our workflow and respond to contact lens orders on our time rather than being interrupted in the middle of other tasks.”

Lana Castle, Office Manager and Surgical Coordinator
Edina Eye Clinic, PA

How does it Work?  |  What is the Business Case?

• Lifetime value of a vision patient: $20,000
• Annual value of contact lens patient: $150-300
• Percent of patients lost who purchase contact lens outside your clinic:  50%
• 74% of surveyed patients said they would like to order their lens from their doctor online
• 73% of Americans are online

Your Analysis

Retention - How many prescriptions do you verify per week for internet retailers?

This is the total number of existing patients at risk of switching to their local neighborhood optometrist.  Half of these are likely to leave your practice as their relationship with your clinic becomes less important.  You lose revenue when they are ready for a refractive procedure or the following year's eye exam but are no longer your patient.

Patient Retention:

A lens patient is worth far more than just the lens they buy.

• annual exam
• eventual refractive and other procedures
• referrals to friends &

When patients order online and request lenses be shipped to their home your office has an extraordinarily easy job placing the order with your distributor who can send the lenses directly to the patient.  There is no phone tag, you have all of the information you need, and the lenses are already paid for.

Orders shipped to the patient's home directly by the distributor eliminates your need to unpack boxes, card swiping, and congestion in your office due to lenses pick-up.

Compete with 1800Contacts

Provide same convenient alternative to 1800 contacts and other purely online retail outlets.

Care Philosophy and Word of Mouth - Every eye care professional knows that happy patients tell their friends and family about you.  Despite all your marketing efforts, many if not most of your new patients still come to you through word of mouth referrals from a friend or relative.  Allowing patients to order their contact lenses from you around the clock without hassle is another way to improve the patient experience and to increase word of mouth referrals.

Increase word of mouth referrals

Patient perception of quality has been shown to increase significantly when a patient portal is present.

Patient Places Lens Order  

• Quick and secure registration & login.
• Patients can order with or without knowing their lens name.
• Lens finder tool helps patient identify lens name.
• Patient specifies number of boxes for each eye.
• Patients select shipping address or pick-up location.
• Credit card is automatically charged and funds paid within 24 hours.

Contact Lens Department Views & Responds to Order  

• Orders immediately visible to office staff from within secure Sage Office Portal
• Email reminders for expiring prescriptions.
• Commission tracking

• Patient may view order history and status
• Confirmation email notifications with anticipated delivery date

• Performance reports show how effectively contact lens department staff is meeting patient expected response times.
• Patient adoption reports show how effectively communication campaigns and staff are at educating patients.

“We wanted the ability to view and respond to patient communication quickly and easily.  These are all basic features of Sophrona’s Sage Office Portal.”   - Lana Castle, Office Manager and Surgical Coordinator

Reinforce your clinic brand

Customized to match your clinic brand for a seamless patient experience.

Rapid low cost implementation

Available even if without a web site

HIPAA Secure

• Encrypted data
• Patient pwd login
• Unique staff user ids
• Staff access auditing

Unique Features

• Patient Adoption Drivers
• Automated card processing
• Cross marketing
• Management reporting
• Post verification charge capture
• Lens finder
• Automated reminders
• Usability engineered