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In support of its mission, Sophrona has launched the Patient
Experience & Performance Academy to help clients maximize
patient satisfaction, patient adoption, and return on investment
using Sophrona technology.
Sophrona Super User Certification Program
In the fall of 2009, Sophrona launched the first phase of this exciting new initiative with the introduction of a Sophrona Super User Certification program.
This first program is focused on ensuring a thorough understanding of Sophrona's technology
and how to ensure a great patient experience.
The certification also defines an entirely new professional qualification in healthcare
information technology for how a patient portal operates. Covered
elements are:
- Understanding security implications of a patient portal
for patient data, ecommerce, and, modes of integration.
- Developing a solid understanding for how a portal and
online patient communication become integrated into a
practice's workflow.
- Understanding how the portal's 24/7 nature changes staff
responsibilities.
- Mastery over how to support and overcome patient issues
using online technology.
Portal Champion Leadership Program
In the spring of 2010, a second program will be launched with
a focus on patient adoption, goal setting, and use of internal
best practices to maximize practice benefit.
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Super User Certification
- Review and Preparation
- Practicum
- 2009 Certification Test
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Email for Info
Portal Champion Leadership
- Program coming spring of 2010.
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